More Accessibility, More Accountability, Higher Expectations
Today’s local government is under more pressure than ever to deliver better service to its citizens and stakeholders - but with less resources.
Our long history of working with local government has enabled Telephonetics VIP to provide a range of voice technology applications that are tailored to the specific needs of local government organisations. These solutions help organisations to make the most of available resources and reduce costs.
Emergency Services are also subject to higher public expectations, more accountability and increased scrutiny – particularly in the areas of response time and information sharing. This means finance managers and operational chiefs need to maximise resources, reduce costs and yet deliver higher levels of service to the community.
Telephonetics VIP offers Best Value solutions that meet the unique operational requirements of the Emergency Services. Our market-leading applications allow employees to communicate effectively with each other and with the community, increasing productivity and reducing costs.
- Business Continuity: minimise disruption to your business in the event of an evacuation or disaster
- Contact Centre Solution: an integrated call handling system providing management information at the click of a button
- ContactPortal®: an advanced call management solution controlled using revolutionary speech recognition technology
- Confirmer – Interactive Message Broadcast: an intelligent automated notification and response monitoring system, which has applications in both emergency and non-emergency situations
- Messenger+: Simple effective intelligent messaging
- Mobility: staff can now keep in contact with customers, suppliers and employees wherever they are
- Remind+: an automated reminder solution that automatically calls customers regarding appointments and events and collects responses.
- Speech Self Service: Enhanced services to more citizens, for less money. Provide the services offered via your Council website, over the phone.
- Voter Registration: enables local authorities to reduce administration and costs for updating the electoral register
SEMAP from Telephonetics VIP – Solutions for Individual Needs
Telephonetics VIP solutions are based on our SEMAP+ (Speech Enabled Multiple Application Platform) that allows hosting of multiple speech solutions concurrently on the same platform. Using Voice XML we are able to both enhance existing applications as well as extend the power of the SEMAP+ platform to a host of new requirements, thereby protecting our customers’ existing investment and further enhancing the value of our solutions.
Telephonetics VIP SolutionCare® - For Total Peace Of Mind
Telephonetics VIP understand that speech recognition and voice automation solutions implemented to meet growing demands for customer service and information flow are mission critical. We believe in offering our valued customers a reliable and flexible support service to meet individual requirements from training and professional services to ongoing customer support. For more details please call 01442 242 242 and say “Sales".
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