Delivering Best Value For The Health Sector
Resources in the health sector are under enormous strain. At the same time, managers and staff are being asked to deliver improved service to patients, whilst ensuring employee well-being.
Telephonetics VIP offer a range of voice technology solutions that help NHS organisations maximise their resources, increase efficiency and reduce their costs.
As an approved NHScat-IT supplier, Telephonetics VIP has been working with and providing solutions to the NHS since 1993. To date, over 60% of the UK’s Acute NHS Trusts use Telephonetics VIP solutions.
Our specialist solutions for the health sector include:
- ContactPortal®: an advanced call management solution controlled using revolutionary speech recognition technology
- ContactCentre 59R: Enhance your hospital profile with intelligent communications
- Confirmer – Interactive Message Broadcast: an intelligent automated notification and response monitoring system, which has applications in both emergency and non-emergency situations
- Messenger+: Simple effective intelligent messaging
- Mobility: staff can now keep in contact with customers, suppliers and employees wherever they are
- Remind+: an automated reminder solution that automatically calls customers regarding appointments and events and collects responses
- Result: an anonymous and confidential automated results service that enables patients to ring a specific number and listen to results of recent tests, making the service available all day every day from anywhere
- Speech Self Service Solutions: improve productivity and decrease operating costs by automating telephone transactions for everyday communications. Our speech solutions can further the automation process by offering Speaker Verification - a biometric process whereby a person’s identity is verified via their voice - helping to reduce fraud, improve service and provide cost savings.
SEMAP from Telephonetics VIP – Solutions for Individual Needs
Telephonetics VIP solutions are based on our SEMAP+ (Speech Enabled Multiple Application Platform) that allows hosting of multiple speech solutions concurrently on the same platform. Using Voice XML we are able to both enhance existing applications as well as extend the power of the SEMAP+ platform to a host of new requirements, thereby protecting our customers’ existing investment and further enhancing the value of our solutions.
Telephonetics VIP SolutionCare® - For Total Peace Of Mind
Telephonetics VIP understand that speech recognition and voice automation solutions implemented to meet growing demands for customer service and information flow are mission critical. We believe in offering our valued customers a reliable and flexible support service to meet individual requirements from training and professional services to ongoing customer support. For more details please call 01442 242 242 and say “Sales".
Telephonetics VIP Patient Contact Suite
The range of tools described above make up our Patient Contact Suite. This coordinated collection of tools is for NHS organisations, to enable them to meet a range of communication requirements from their patients. The Patient Contact Suite tools help hospitals to improve the quality of the healthcare that they provide, by making information easily available to patients to enhance their treatment.
For patients and the public it means fast, accurate access to clinicians and other medical services with the minimum of frustration or delay. For NHS organisations it means resource capacity, patient service and optimal use of staff and budgets.
Our Patient Contact Suite technology helps patients and the wider public to communicate better with the NHS. To read more, open our Patient Contact Suite brochure.
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