Building Customer Loyalty Through Effective Communication
Telephonetics VIP provide intelligent call handling solutions to meet real customer needs and save time, money and resource for organisations.
Are you concerned with...
> Improving your organisation's reputation over the telephone?
> Making cost savings whilst improving your customers’ experience?
> Customer retention?
> Recruiting, retaining, motivating and training staff?
- Long call queues? Frustrated clients? When calls are answered, it’s to the wrong department? Let us help you meet your challenge with an efficient contact centre with ContactCentre 59R.
- Do your callers face long queues or waiting times for the operator? Do most callers know who or what department they want? You need ContactPortal to take the stress away from operators.
- Communications come crashing down in a major incident? Ensure you are always in touch during emergency and non emergency situations with Confirmer.
- Staff work across several locations? Do they struggle to pick up messages when they are out and about? Allow your staff to stay in touch and access messages where ever they are with Messenger+.
- Do your clients have to try your main office DDI, your satellite office DDI, your mobile and then get voicemail? Try single number location independent working “Mobility”.
- Are the simple, routine and repetitive tasks sapping staff resource and time? Allow staff to concentrate on more complex, value add and up sell tasks with Speech Self Service.
Find out how your peers are already standing out in a competitive marketplace, achieving a 12 month ROI and making additional operational cost savings.
Create a strong bond with your customers with improved service levels.
To learn more about the numerous benefits organisations have experienced from using our solutions please see our customer Case Studies.
For more information on how our solutions can benefit your customers and employees please call 01442 242 242 and say "Sales".