Building Customer Loyalty Through Effective Communication
Today’s business environment is more competitive than ever and customer and employee mobility has risen to its highest ever levels.
Customer loyalty and retention have become the crucial factors for business success. Effective communication – with potential customers, new customers and existing customers - without significantly increasing costs is essential for success.
Delivering significant time and cost saving benefits, Telephonetics VIP voice technology solutions help optimise customer communications and maximise your employees’ time and levels of service - delivering real business benefits that can have a significant impact on your bottom line.
Our market tailored solutions include:
- Business Continuity: minimise disruption to your business in the event of an evacuation or disaster
- Contact Centre Solution: an integrated call handling system providing management information at the click of a button
- ContactPortal®: an advanced call management solution controlled using revolutionary speech recognition technology
- Confirmer – Interactive Message Broadcast: an intelligent automated notification and response monitoring system, which has applications in both emergency and non-emergency situations
- Messenger+: Simple effective intelligent messaging
- Mobility: staff can now keep in contact with customers, suppliers and employees wherever they are
- Remind+: an automated reminder solution that automatically calls customers regarding appointments and events and collects responses.
- Self Service Speech Solutions: improve productivity and decrease operating costs by automating telephone transactions for everyday communications. Our speech solutions can further the automation process by offering Speaker Verification - a biometric process whereby a person’s identity is verified via their voice - helping to reduce fraud, improve service and provide cost savings.
SEMAP from Telephonetics VIP – Solutions for Individual Needs
Telephonetics VIP solutions are based on our SEMAP+ (Speech Enabled Multiple Application Platform) that allows hosting of multiple speech solutions concurrently on the same platform. Using Voice XML we are able to both enhance existing applications as well as extend the power of the SEMAP+ platform to a host of new requirements, thereby protecting our customers’ existing investment and further enhancing the value of our solutions.
Telephonetics VIP SolutionCare® - For Total Peace Of Mind
Telephonetics VIP understand that speech recognition and voice automation solutions implemented to meet growing demands for customer service and information flow are mission critical. We believe in offering our valued customers a reliable and flexible support service to meet individual requirements from training and professional services to ongoing customer support. For more details please call 01442 242 242 and say “Sales".
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