Case Studies

Public Sector

Hertfordshire County Council

The feedback from staff has been positive because it is easy to use.

Wandsworth Council

Since introducing the speech automated direct debit solution, we have, to date, increased our direct debit take up by more than 40% compared to the same period last year.

Swale Borough Council

Residents have quickly adopted the automated payment line seeing a success of almost 25% of all payment calls being handled in the first 5 months.

National Housing Federation

The Telephonetics VIP ContactPortal solution met our needs on every level; it integrates with our existing Cisco infrastructure and provided a flexible and scalable solution that supports our business and services growth.” Rob Green, Head of ICT.

Broxbourne Housing Association

Working closely with Telephonetics VIP, the speech automation and data integration specialists and ONI, system integrators, Broxbourne Housing have embarked on the first steps to giving their tenants that extra value and service they are looking for.

Hertfordshire Constabulary

This choice has proven a popular and efficient
way of handling high volumes of internal calls. We have also set up a separate number for calling Airwave Users

Lothian and Borders Police

Using the Telephonetics VIP ContactPortal and voicemail solution has enabled Lothian and Borders Police to make significant efficiency savings

Northumbria University

Feedback from users has been very positive, commenting “The new telephone Payments solution is brilliant”.

Health

ThamesNet

We also project a significant saving by reducing cover for staff absences and from a reduction in overtime costs

NHS Lothian

Feedback from patients is that they are happy using the Result service, it has helped to reduce the number of telephone calls to the department, allowed better use of nursing time, and ensures patient confidentiality.

Sheffield Teaching Hospitals NHS Foundation Trust

We aim to obtain a 30% DNA reduction using Remind+ which should equate to £1 million saving per year for the Trust

Northern Devon Healthcare Trust

Staff response has been very positive. It is a good value solution to support our switchboard when volume exceeds staff availability

Heart of England NHS Foundation Trust

ContactCentre 59R has proven to be an excellent, robust system which is flexible and easy to use, manage and maintain

Corporate

Kenwood

We chose to work with Telephonetics VIP as they have continually proved that they can be trusted to deliver the anticipated return on investment.

H&R Johnson Tiles

Telephonetics VIP and IP Integration have delivered a solution that weaves all our existing communications into something effective and powerful

Slaughter and May

Slaughter and May, has used Telephonetics VIP speech solutions to ensure telephony continuity in any situation.

Bank Leumi (UK) plc

Telephonetics VIP’s extensive and specialist experience in speech applications enables them to successfully deal with the variety and complexity of calls the Bank receives

Information and Booking

CINEWORLD

Telephonetics VIP solutions have always been of the highest technological standard and are backed by an excellent level of maintenance and support