About Telephonetics VIP Ltd

Established in 1993, Telephonetics VIP (part of Telephonetics Plc) provides innovative business solutions to our clients, enabling them to streamline the interaction with their own customers, thereby greatly enhancing service levels, increasing efficiency and reducing overall operating costs.

These solutions are built upon our own proven SEMAP+ communications platform, which seamlessly blends best of breed technologies in speech recognition, voice automation and data integration, to create a unique and compelling proposition.

The SEMAP+ platform caters for both premises-based and hosted solutions. With over 500 deployments to date, notably in the health, local government, corporate, financial, call centre and entertainment industries, Telephonetics VIP is a leader in its field.

Telephonetics VIP Ltd has a global network of customers including 80% of the major UK multiplex cinemas and 50% of the NHS Acute Health Trusts, as well as a number of Global 1000 financial services companies.

Telephonetics VIP Ltd is a wholly owned subsidiary of Telephonetics Plc, which is listed on the London Stock Exchange’s AIM market (LSE: TPH.L).

Telephonetics Plc acquired Datadialogs in 2009, enabling the Group to offer customers complete end-to-end communications solutions within the contact centre environment.

Datadialogs develops ‘Eden’ the Service Oriented Architecture (SOA) platform enabling organizations to rapidly create and deploy business solutions without the need to develop code. Eden software integrates in real-time with virtually any existing IT infrastructure. This allows Eden to bring together disparate systems into a single unified environment very quickly, thereby streamlining user access and process.

Eden's products are highly regarded across private and public sectors with customers including Kier Group, Affinity Sutton, Morrison Facilities Services, Comet and Bournemouth & Hampshire Water. It has partnerships with Civica, Differentia Consulting and Sphere IT that provide established routes to market.

For more information, please visit the Datadialogs website.